Unleash your customer support operation and empower your agents to chat with customers from anywhere, and everywhere.
Tap into the unbeatable power of on-demand customer support with the chat systems you already use to communicate and collaborate with you team.
Transform all your devices and desktops, into customer supporting machines. With support for the Jabber/XMPP protocol, it is easy to connect with your customers from anywhere-even in iChat.
Chat with customers; add notes, invite other agents, even block a harassing customer from wasting your time again. The powerful tools you use to support customers inside Zoho LiveDesk, in your pocket.
Regardless of where you are, start every chat with intelligence about your customer, and their location, so you can best support their needs and save valuable time.
Communicate with your teammates, from outside the LiveDesk dashboard and the office. Wherever you are, you stay in the loop with your fellow agents and your companys customer support operation. Chat with specific teammates straight from your buddy list or collaborate with your whole support operation.
Need a quick break or know a team member who can better guide a customer? Whatever app you use to chat, it is easy to transfer a customer to another agent directly from inside the chat window.
Run live customer support for multiple sites, organizations or departments through one LiveDesk. Regardless of how each agent chooses to chat, all of your agents can easily connect with all your supported customers.